In most cases if you send us a picture of the spot where the piece is missing and a batch number (the number stamped near where it says Made in USA on the outside of the box) we can get a replacement piece right out to you.
We'll even send you a video clip to show how we do it.
I completed the Midcentury Modern Christmas puzzle and am awaiting its framing. I recently completed the Tiki Time puzzle and wanted to frame it also. But two pieces were missing! When I emailed the company, John replied the same day and put the “orphaned pieces” in the mail right away. This company provides exceptional customer service and I will sing their praises to all who will listen. The puzzles are also great quality!